Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my electronic purchase?
All hardware purchased from Machines comes with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for high-value machinery?
Standard shipping typically takes 3-5 business days. For oversized or high-value items, we use specialized couriers to ensure safe delivery, which may take up to 7 business days.
What is your return policy for opened electronics?
We offer a 14-day return window. Please note that opened electronics may be subject to a 15% restocking fee if the internal seals are broken and the item is not defective.
Do you offer technical support for setup and installation?
Yes, our 'Tech Experts' team provides complimentary remote setup assistance for the first 30 days after your purchase to ensure your machine is running perfectly.
Which payment methods are accepted?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for eligible high-end electronics.
Are your products brand new or refurbished?
Unless explicitly labeled as 'Certified Refurbished' in the product title, all items sold on Machines are brand new and factory-sealed.